Who are we?
Appliance Protect Limited offers extended plans for home appliances. These plans do not replace the manufacturers' warranties but offer protection from future faults that may arise after the manufacturers' warranties have expired.
Appliance Protect Limited is the Data Controller of your information. You can contact us at support@applianceprotect.co.uk or by writing to Appliance Protect Limited, Commercial House, 19 Station Road, Bognor, PO21 1QD.
Using Your Information
The personal data we process may include your name, address, contact details, payment details and appliance details. We may receive information directly from you, from service partners or from marketing and research companies where lawful consent has been obtained.
How we use your data
We use personal data to complete service contract applications, administer plans, arrange repair claims, contact you about your plan, conduct internal accounting, verify identity and comply with legal obligations.
Lawful basis
Our lawful bases for processing include contract, legitimate interests, consent and legal obligation. Marketing by email, telephone or post will only be carried out where permitted by law or where consent has been obtained.
Goods information
We may process details of the appliance or appliances included in any plan, including make, model, approximate age and relevant service history.
Retention period
Appliance Protect Limited will process personal data while your plan is active and may retain relevant records for up to six years to support claims, accounting records, complaints handling and legal obligations.
Payment information
We do not retain details of debit or credit cards on the website unless handled securely by an approved third-party payment provider.
Your rights
You have rights of access, rectification, erasure, restriction, objection and data portability. You may also withdraw consent where consent is the lawful basis for processing.
Complaints
If you have any concerns about how we handle your data, contact us at support@applianceprotect.co.uk. You also have the right to complain to the Information Commissioner’s Office.
